SERVICE AGREEMENT
Introduction
Welcome to Finer Details Cleaning. We are committed to excellence and customer satisfaction. By booking our services, you agree to these terms and conditions. If you do not agree with any part of this document, please let us know before your first service.
Satisfaction Guarantee
We pride ourselves on maintaining professional standards across all cleaning tasks. If any task included in your booking has not been completed to our standards, please notify us within 24 hours of service completion.
We will prioritise a return visit to re-clean the affected areas at no additional charge, scheduled at the earliest opportunity. This guarantee reflects our commitment to quality and complete customer satisfaction.
Package-Based Service Model
Finer Details Cleaning operates on a package-based model rather than hourly rates. This allows our technicians to deliver consistent, thorough results with predictable pricing.
Benefits of our package-based model:
Predictable pricing with no surprises
Efficiency and focus on quality outcomes
Customised cleaning tailored to your home and needs
Customised Quotes
If our standard packages do not meet your needs and a customised quote is requested, only the items listed in that quote will be completed. Any additional services not included must be re-quoted and booked for a future date.
If a minor, unquoted item is raised during a service, completion is solely at the discretion of the allocated technician. Any pressure placed on a technician to complete unquoted work may result in forfeiture of services, including applicable cancellation fees.
Finer Details Cleaning reserves the right to cancel and bill for services where misleading information has been provided, including safety concerns, access issues, or undisclosed cleaning conditions. This decision will be made solely by Finer Details Cleaning professionals.
Booking Confirmation
Booking online reserves your preferred time and service type only. Appointments are confirmed by our dedicated administration team via email or phone.
All standard packages assume the home has been cleaned within the last 4 weeks. If this is not the case, additional services may be required and quoted accordingly. If more than 4 weeks have passed between regular services, the first returning clean will be charged at a higher package rate.
Billing and Payments
Payment is due one day after service completion unless otherwise stated. Failure to pay may result in service suspension.
If payment remains outstanding, debt collection services or legal proceedings may be initiated. Any recovery costs incurred will be sought from the customer.
Service Technicians
All Finer Details Cleaning technicians undergo criminal history checks, training, and onboarding processes before commencing work. Our team operates under documented policies, regular performance reviews, and appropriate insurance coverage.
By booking our services, you agree to raise any concerns directly with us within 24 hours and not post damaging public content prior to contacting management.
Upon request, we can provide statutory declarations confirming staff background checks, NDAs, and training compliance.
In the unlikely event of wilful or malicious damage caused by an individual staff member, this will be treated as an act of the individual and not the company. Customers are free to pursue legal action directly with the individual involved.
Right to Refuse Service
Finer Details Cleaning reserves the right to refuse or cancel services due to safety concerns, hostile environments, unsanitary conditions, undisclosed illness, or deliberate miscommunication.
Technicians are authorised to leave any situation where they feel unsafe or disrespected. In such cases, the customer may be charged the full service fee in accordance with Safe Work Australia requirements.
Cleaning Day Preparation
Customers are responsible for ensuring their home is ready for cleaning. Quotes are based on cleaning surfaces only, not tidying or organising.
If suitable access is not provided, Finer Details Cleaning reserves the right to cancel or suspend services. Full payment may apply due to lost booking opportunities.
Add-On Services
Additional services such as dishwashing, bin emptying, and bed making can be added for an extra fee. All add-ons must be booked in advance through our administration team.
Pets Policy
All pets must be secured during cleaning services. Failure to do so may result in cancellation at full cost.
Please note:
We do not handle pet waste
We are not responsible for escaped pets
Service Fees and Pricing Adjustments
Pricing adjustments may occur at Finer Details Cleaning’s discretion, with 14 days written notice provided where applicable.
Misleading information may result in re-quoting, cancellation, or refusal of service with full-service fees applied.
Refund Policy
In line with Australian Consumer Law, we offer a re-clean under our service guarantee. Issues must be reported within 48 hours of service delivery.
Lockouts and Cancellations
Customer cancellations within 24 hours of service will incur a full-service fee.
If you are not home, access instructions must be provided in advance. Repeated cancellations may result in service suspension.
If Finer Details Cleaning cancels within 24 hours, your next scheduled service will be offered at half price, unless an alternative technician is refused.
Cleaning Supplies and Equipment
We use our own professional-grade products and equipment to ensure safety and consistent results.
Clients must provide a non-silicone toilet brush for each bathroom or may purchase one from us if required.
Items We Cannot Clean
We are not licensed mould removal specialists. Surface mould may be wiped, but this does not constitute mould treatment. Professional remediation is recommended.
Unreachable Areas and Heavy Items
For safety reasons, technicians do not move heavy furniture or climb ladders. Areas must be made accessible prior to service.
Breakage, Damage, and Loss Policy
Finer Details Cleaning carries appropriate insurance and operates with documented processes. Any concerns must be reported within 24 hours directly to management.
We maintain a zero-tolerance policy toward theft and will assist in resolving legitimate concerns.
Property Photo and Video Content
By using our services, you consent to photos or videos being taken for training and marketing purposes. No identifying or sensitive content will be used.
Weather Conditions
Technicians may use heating or cooling to maintain a safe working environment in line with Fair Work Act requirements.
Holidays
We do not operate on public holidays or during the Christmas period. Services resume on the next scheduled date.
Non-Solicitation and Intellectual Property
Clients agree not to solicit our staff or replicate our business model, branding, or proprietary systems. Legal action may be taken in cases of infringement.
Client Communication
Please communicate directly with our administration team for all service-related matters. Timely communication ensures uninterrupted service delivery.
Contact Details:
Phone: 0499 189 826
Social Media Promotions
Follow us on social media for updates and promotions. Leave a 5-star review on Google or Facebook and send us a screenshot to receive a free gift of appreciation.
Contact Us
For questions regarding these terms and conditions, please contact our customer support team at any time.
